Present Status of Information and Internet Services in Union Council of Madhukhali Upazila: A Case Study

Bangladesh is the smallest country but has a huge population. Government of Bangladesh try to digital information and internet service to remote area by the Union Council Information Centres. This centre was established to bring the information like agriculture, education, government and non-government commercial services, community relation support services etc. The purpose of UCIIS is to supply the easiest internet services and to create an interaction. In this research, both qualitative and quantitative research approach have been applied. Data were collected by using questionnaire from random sampling through the service receivers from the study area which was in Madhukhali Upazila under Faridpur District in Bangladesh. While internetservice providing Union Council Information and Internet Services (UCIIS) is an outlet to supply information and internet-service, facilities among the rural level people of Bangladesh. Equipments, power supply, internet speed, trained entrepreneurs, entrepreneurs’ satisfaction income, financial Support, from Union Council have the positive relation with infrastructure and others support. The study result has shown that the effectiveness of UCIIS, in respect of citizen’s satisfaction, is close to the successful level while the effectiveness of UCIIS, in respect of infrastructure and logistic support, is in between of successful and somehow successful level. The effectiveness of UCIIS about the Internet-service delivery largely depends upon the citizen’s satisfaction and infrastructure & logistic support.

UniversePG l www.universepg.com non-professional students. Aim of the study is to measure the respondent ICT information needs and their seeking behaviour in collecting ICT resources.
Information is power and present age is the age of information. Free flow of information is pre-condition for empowering a person, an institute, a society and a country as a whole. A trustworthy information and services system is very essential to gain the competent management and setting up system for both public and private levels in Bangladesh (Ahamed et al., 2019). Through trustworthy information and services system, it is possible to bear a constructive change in the society. For any reliable information and services system, it is needed to have an effective information system which can be easily accessible by the people. Quick information and services system are possible through using e-service providing equipment's. In order to ensure better service delivery to the people of Bangladesh, internet-services are very necessary. Hossain and Islam (2012) delineated that most of information need for rural women on agriculture and animal husbandry. There are the maximum on primary level but concern on health, food and nutrition, family planning as well as child information. Through internet-service delivery, it is possible to ensure transparency, accountability, rapidness of work at every stage of both public and private sectors. Internet-service is making a change in the life style of people of Bangladesh and creating an interaction with the society and institutions. It is also dividing people into information-rich and information-poor group.
Wulystan Pius Mtega (2012), described information need vary among individual communities and professions. The majority needed information on health, political, civic and leisure information. Besides this agriculture and market information are searching. The group which is poor in information is more disadvantaged and deprived of information because of not having sufficient income, lack of literacy rate, lack of sufficient access to e-service proving. This deprivation of information is creating the informationpoor group in the society and thus it is making information gap at a wider scale.
Considering the above mentioned situations, both private and public sectors have started to render the services through Community Information Centers to provide information among the rural community people and extend the benefits by using the e-service equipments. From the above discussion, it is clear that CICs are the centers for providing 'Shared ICT Access Facilities' using computers, internet and other ICT equipments. CICs have been able to provide different internet-services among the community level people at affordable prices among people of the developing countries of the world. The principle aim of sharedaccess model is to make easier the e-service related services among the common users with a lower cost than privately owned computer organizations which are more expensive to bear for the rural community poor people.

Literature Review
Uddin and Hasan (2102) conducted a study on the use of information technology in Library service: A study on some selected libraries in northern part of Bangladesh. The application of information technology is on cataloguing, classification, circulation and information searching. The result revealed that, eight libraries were caring out of these service and three libraries (RU, RDA and BRAC) were using both manual and technological system for only cataloguing and classification.
Rahman and Akhtar (2017) conducted a research on ICT used in education sector considering primary and secondary levels school in rural areas: a study of Sylhet division in Bangladesh. He finds that more computers and ICT related materials should be supplied in rural areas. There are also problems of internet facilities and financial support of rural area is another factors.
Islam and Gausul (2010) examined community internet access in rural areas: A study on community information centers in Bangladesh. The result shows that 25% person are completely satisfied, 55% people mostly satisfied, 15% people are practical satisfied and 5% are not aware of the community information centers. UniversePG l www.universepg.com Islam & Uddin (2005) is a study on "Information support services of the rural development libraries in Bangladesh" where authors have shown the information and services system of rural development libraries of Dhaka, Comilla and Bogra districts in Bangladesh. In this study authors have pointed out the situation of rural development libraries due to revolution and advancement of information communication technology. The study identifies the tools and techniques which are used in different functional units of these libraries to fulfil the demand of growing information needs of the rural people of Bangladesh.
Hoque and Sorwar (2015) conducted study on ICT based e-government services for rural development: a study of Union Information of Service Center (UISC) in Bangladesh. This study bring into being that UISCs have explored a new window of chance for rural citizens in Bangladesh. It has the potential to empower rural communities to access information in different fields i.e. agriculture, education, healthcare, and law. He revised also found that most participated people held positive response about the usefulness and usability of different services available through the UISCs.
Bo Goranson and Doan Dai Ngoc (2016) in his research describe technology play important role in the rural areas. Scientific and technological information resources that help change the local people lives in this region.

Objectives of Research
The basic objectives of my article as follows- To find out the satisfaction level of using internet by Union council.  To know the Internet Services those are provided by Union council.  To trust out opinion of people regarding the Union Council.  To investigate the benefits of using internet services from Union Council.  To make the people conscious about their right of getting services from the center.

METHODOLOGY:
The study based on a questionnaire based survey of the people of fives (5)

Questionnaire Method
To find out the information report, at first we make some questions and all the necessary data for the study have been collected with the help the questionnaire.

Personal Interview Method
Besides the questionnaire methods, the interview and the observation methods are used to gather basic data from the operator, officer and service provider.

Data Analysis
Data analysis is an important work for research. Research mostly depends on properly analyzing the collecting data. I used table to analyze the collecting data. Table 1 show that, my research is five Union Council of Madhukhali upazila Faridpur District.     From the Table 3 we understand that the user these centers are 15% <10-18>aged, 58% <19-30> aged, 27 %< 30-Avobe> union people, Average ratio of users ages 15% <10-18>, 58% <19-30> and 27% <30-Above> (Fig 3).  From the above Table 4 we understand that Average ratio of users education background is 3.6% Primary, 19.2% Secondary, and 27.4% Higher secondary, 29.8% Honours, 20% Higher Educate (Fig 4).
There are 23 Computer operators in research area (5 Union Council) From the Table 5 we understand that 7.6% Under SSC, 22% SSC and 32.2% HSC and 38.2% Above HSC or Higher educate staffs of that Union Council (Fig 5).

Fig 6:
Ratio of Users Occupation.
From the above Table 6 we understand that 38% Student, 21% Teachers, 10% Farmers, 17% Patients and 14% others of the user occupation (Fig 6). From the above Table 7 we understand that those Services from UCIIC 15% Agriculture, 12% Health, 16% Foods, 26.4% Education, 11% Entertainment, and 19.6% others of the user occupation (Fig 7). Ratio of Services UniversePG l www.universepg.com   From the above Table 7 shows that, only one union council used broadband connection internet as well as modem but another four union council used modem to provide services. There is no WI-FI and other services.   We know from the  (Fig 8).
From the Table 10 we understand that, highly satisfied and satisfied percentage rate of users are more than less satisfied or not satisfied. Most of the users are happy to get this service (Fig 9).

Recommendations
By analyzing all of the problems of these Union Council information and internet centers, the recommendations are framed in accordance with the present situation of the systems and services of these Digital Centers. These are as follows- Broadband Connection: Every center uses "Modem". There is only one Broadband connection, as result Internet connection is slow, so as soon as possible broadband connection should be connected.  Make the people conscious: From the above data analysis we see, Most of them 19-30 aged people come to the center. Centers did not get popularity among the people. So the rest of the population have to get them know about the services of the center.  Improvement of Administrative activities: The personnel of these centers don't attend at right time, don't provide sufficient information, don't follow services hours. For the good services administrative activities have to be developed.

CONCLUSION:
In this modern world, all the public and private activities are done by modern technologies and the public and private institutions become online based. Madhukhali Upazila union information centers service providers are less qualified as we deserved. Mainly there is broadband internet connection problem almost all UCIIS provide service by modem. Peoples are satisfied because of less education. From the centers education, health, agriculture and others service is provided. Bangladesh IT market is expected to continue overcoming challenges to post healthy market growth. Bangladesh is one of the most populous nations in the world and recent economic indicators showing positive outlook (Zeaul Karim, 2014). So, keep peace with the modern world, Government took a step to make Bangladesh Digital. To fulfil this dream Government established Grassroot UCIIS or Digital Center name Union Council Information and Internet Services or Digital Centre. The activities of these centers are automated and online based. This step of Government really praise worthy. Just Government has to maintain systematically. Only these kinds of centers can change the rural people and make the Bangladesh Digitalized.

ACKNOWLEDGEMENT:
Thanks co-authors supported with proper assistance to the conducting successful work.