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The Impact of Knowledge Management Process on Job Satisfaction and Employee Retention


Ali Md Ratan1, Hossain Mohammad Shahriar2*, and Mohsina Khatun3


1Faculty of Management Science and Engineering, Kunming University of Science and Technology, Yunnan, China; 2Faculty of Management and Economics, Kunming University of Science and Technology, Yunnan, China; and 3Department of Islamic History and Culture, Jagannath University, Dhaka, Bangladesh. 

*Correspondence: fuad275849@yahoo.com (Hossain Mohammad Shahriar, PhD Fellow, Faculty of Management and Economics, Kunming University of Science and Technology, Yunnan, China).

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ABSTRACT

Knowledge management has become a vital element in today's extremely competitive, uncertain, and quickly changing environment. The method of acquiring expertise is knowledge management. In the highly competitive, volatile, and rapidly evolving market climate, knowledge management has become crucial. The goal line of this study is to measure the effect of knowledge management processes (acquisition, share, codification, creation, and retention of knowledge) on job satisfaction. Further, we examine the affiliation between job satisfaction and employee retention. A theoretical model is suggested based on connecting knowledge management processes, job satisfaction, and employee retention. The results of survey data gathered from 32pharmaceutical and chemical companies listed in the Dhaka Stock Exchange in Bangladesh are empirically checked with PLS-SEM (Structural Equation Modeling-Partially Least Square). The study finds that knowledge management processes have a significant and positive impact on job satisfaction. Also, job satisfaction is positively associated and highly significant with employee retention. The findings generated from this study would be a policy dialog to the human resource department, regulatory bodies, academicians, and policy-makers. 


Keywords: Knowledge management, Job satisfaction, Employee retention, Knowledge acquisition, and Retention.


Citation: Ratan AM, Shahriar HM, and Khatun M. (2020). The impact of knowledge management process on job satisfaction and employee retention, Int. J. Manag. Account., 2(6), 120-131. 

https://doi.org/10.34104/ijma.020.01200131


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